Terms and conditions
They govern the booking, coordination, guarantees and use of the professional cleaning and maintenance services provided by Foxclean.
Professional services agreement
Please read these terms carefully. By requesting, confirming or paying for a service, you accept the conditions that apply to the cleaning of offices, commercial premises, communities, homes, hotels and boats, and to the other maintenance, hygiene and management services provided by Foxclean.
Introduction and scope
These terms govern the services provided under the Foxclean brand by [COMPANY NAME PENDING], tax ID [TAX ID PENDING], with registered address at [REGISTERED ADDRESS PENDING], in Barcelona and the rest of its service area: commercial and office cleaning, community cleaning, vacation-rental management, laundry, pest control, washroom hygiene, home services, air-duct cleaning, window cleaning, hotel and boat cleaning, and waste collection.
The exact scope of each service will be confirmed according to the type of space, surface area, frequency, accessibility, initial condition and the specific needs communicated by the client. Recurring services may also be governed by their own contract or annex, which prevails over these terms on the matters it covers.
Quotes and estimates
2.1 Indicative estimates Published prices, prices obtained with the website calculators where available, and prices given by phone are indicative and based on the information provided. The final price is confirmed after reviewing surface area, frequency, access, the actual condition of the space and the materials required.
2.2 Valid final quote The quote confirmed by Foxclean defines the scope, price, frequency, schedule, included materials and service conditions. Any extension or additional task will be priced before it is carried out.
Service preparation and delivery
Access and safety
The client will provide access to the work areas and report any special conditions: heights, obstacles, delicate surfaces, pets, pest activity, or rules and restrictions of the building, business or vessel.
Products and methods
Foxclean uses products, tools and equipment suited to each surface and service, following the products' usage and safety instructions and keeping disruption to a minimum during the work.
If risks, prior damage, dirt or infestations more extensive than reported, or undisclosed access limitations are detected, the team may pause, adjust or reschedule the service by mutual agreement.
Payments and invoicing
Financial conditions will be clearly communicated before the service begins. Depending on the type of work, Foxclean may apply the following structure:
- Service confirmationBooking of date, schedule, frequency, work area and expected scope.
- Delivery and materialsService carried out with professional equipment and with products included where agreed.
- Review and invoicingCheck of the result and closing of the service with the corresponding invoice or receipt. Recurring services are invoiced at the agreed frequency.
Responsibilities and service guarantees
Foxclean aims for a clean, hygienic result that matches what was agreed, within the real possibilities of each space and surface. The guarantee covers issues attributable to the delivery of the contracted service.
Review of issues reported within a reasonable time after the service, going over the affected areas where appropriate.
Prior damage, wear, permanent stains, hard limescale or existing defects in surfaces, equipment or installations are not considered service failures.
Force majeure: We do not cover issues caused by prior wear, later use of the space, weather, third-party handling, lack of safe access or structural deterioration of surfaces and installations.
After-service support
If you notice an issue after the service is completed or need to review any part of the quote, you can contact our team.